Service & Parts
With 13 qualified engineers (11 based in Daventry, 2 in the Republic of Ireland), we have the resources to support our extensive installed base of laser systems in our territory. Many technical support requirements can be resolved over the phone and we have a technical help desk which is manned during normal office hours. Enquiries for support by e-mail can be addressed to: ku.oc.lesaab-nifornull@ksedplehlacinhcet
We recognise the importance of being able to supply the right parts to our customers in the shortest time possible. Consumables for our wide range of lasers (flashlamps, filters, protection glass etc.) and frequently-used spare parts are held in our Daventry stockroom. Any parts not held locally are normally shipped to customers direct from the product centre for next day delivery.
To some of our customers, with 24/7 production, support restricted to normal office hours is not satisfactory to meet their requirements. Where required, we can provide out-of-hours support via telephone hotline or a tailored contract with a guaranteed response time to ensure an engineer can be available on site within a matter of hours. In addition we offer a range of preventative maintenance contracts which are structured to work around scheduled downtime and ensure that the productivity of our systems is maximised.