Parts

At our Daventry office we hold in excess of £500K worth of laser parts and consumables to help support our customer requirements. With 2 full time part administrators, we try to achieve 100% customer satisfaction with quick and urgent deliveries.
To maximise our efficiency we also strategically place consignment stock at locations to support our service engineers in the event of unscheduled downtime.

To contact our parts department please ask for Lucy or Tina or email parts@rofin-baasel.co.uk

Technical Support

Rofin-Baasel UK Ltd. Has 13 dedicated service engineers to support the United Kingdom and Ireland. 2 engineers reside in Ireland; Dublin and Galway. Our engineers are fully qualified and routinely get updated with the latest technical knowledge through our Rofin refresher training courses and documentation.
Rofin has a dedicated service database to track service calls and compiles a complete system service history.

Our engineers are always helpful and can be contacted at technicalhelpdesk@rofin-baasel.co.uk

Service Contracts

Rofin-Baasel UK Ltd offers tailor made service contracts to support all users and requirements. Whether its on-site response times or 24/7 telephone hotlines, Rofin is able to support your complete laser system. Our service contracts are constructed around scheduled system downtime and comprehensively check laser components and software logging files.

For further details on our preventative service contracts please contact:

For Yag and solid state lasers: Allan Hardisty a.hardisty@rofin-baasel.co.uk
For CO2 lasers: Charles Sanders. C.sanders@rofin-baasel.co.uk