November sees the launch of a new service on the website at www.rofin.co.uk. An online Chat function (manned during normal office hours, an icon shows when the service is “live”) gives customers the choice of chatting online with a technical expert instead as well as using the normal phone support and e-mail helpdesk options.
– Both participants in the conversation have the option of saving the text to refer to later
– It’s free and instant, many things can be sorted out in a matter of minutes
– Allows multi-tasking during the process (conversation can continue in the background)
– Improved access for the speech or hearing-impaired
Access is only available to UK and Ireland via a geo-location function. Try it today.